Customized
Workplace English™
Building
Bridges Over Language and Cultural
Barriers
Training
Offerings Testimonials Contact
CWE
CWE Brochure
The
Literacy Center’s
Customized Workplace
English program offers
businesses on-site,
fee-based workplace
English as a Second
Language and literacy
training, proven
to be effective in
improving communication
in the workplace.
Each
training begins with
an assessment of
your company’s
communication and
language needs. Based
on the needs assessment,
our highly qualified,
reliable trainers
tailor materials
and methods which
focus on issues important
to your business
such as safety, quality,
and productivity. Using
research-based and
culturally competent
training methods,
we provide innovative
and interactive methods
to assure customer
satisfaction. The
added benefits to
businesses include
reduced turnover,
improved motivation
at work, better teamwork
and cultural understanding.
We
are highly committed
to the success of
West Michigan businesses
and their employees. We
work collaboratively
with non-profits,
for-profits, educational
institutions, and
state agencies in
order to build a
literate, productive,
and economically
strong community.
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What
does Customized
Workplace English
offer your business?
- Highly
effective language
and literacy
training
- Highly qualified
and professional
trainers
- State-of-the-art
teaching methods
and materials
- Customized
lessons that
focus on
company-specific
needs
- On-site
instruction any
day and time
- Ongoing reports
and evaluation of
employees’ progress
What
are the benefits
of implementing
the Customized
Workplace English
program?
- Improves
employees’ safety,
quality, and
productivity
- Increases
the number
of employees
who can be trained and promoted
- Reduces
communication
barriers and
reduces the
need for
translation
- Less
time spent
correcting
errors
- Increases
the retention of
employees
- Allows
for long-term
savings of
time and money vs.
translation,
the
constant
hiring
and training
of new employees,
and consistent
errors
due
to language
barriers
Will
the Customized
Workplace English
program meet your
specific needs?
Our
professional and highly-trained
staff is
experienced with
training in multiple
industries, including:
- Healthcare
- Manufacturing
- Construction
- Education
- Manufacturing/Engineering
- Real
Estate Management
- Food
Manufacturing
- Employment
Agencies
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Current Companies:
How are we doing?
To help us serve you better,
fill out our online
survey today
by
clicking
here. |
Class surveys:
ESL 2 class, 12:30-2:30pm: Click here
ESL 3 class, 9:30-11:30am and 5:30-7:30pm: Click here
Karen Sellaro, 6-7:30pm: Click here
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Companies
Served |
Agape
Plastics, Inc.
Applied
Textiles
Behr
Industries
Boar’s
Head Provisions
Butterball
Farms
Cascade
Engineering
Cherry
St. Health Center
Community
Rebuilders
DECC
DeWys
Manufacturing
Display
Pack
Eenhoorn
Properties
Falcon
Foam
Ferris
Coffee & Nut
Foremost
Insurance
Furniture
City Glass
G & T
Industries
Gemtron
Holland
Gentex
Corporation
Gill
Industries, Inc. |
Grand
Rapids Controls
GR
Medical Education & Research
Center
Haworth
/ Interface
Hilton
Hotel (Grand Rapids
Airport)
Lacks
Enterprises, Inc.
Lynn
Masonry
Mary
Free Bed
Model
Coverall Service
Molly
Maid, Inc.
Precision
Aerospace
Ranir
Corporation
Saint
Mary’s
Health Care
Spectrum
Health
Spectrum
Industries
Sysco
Food Services of
Grand Rapids
Van
Andel Research
Institute
Vi-Chem
Windquest
Companies
Zondervan
Publishing
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Grand
Rapids Community
College
Michigan
Works!(Allegan-Kent)
The
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Training
Offerings
The
Customized Workplace English
Program offers a variety
of trainings for your business: Workplace
English, Workplace
Literacy and Accent
Modification.
Workplace
English
Teaching
completely in English,
we work with employee groups
from the same, or different,
language backgrounds. The
Workplace English training
can be customized according
to your specific business
needs using a unique approach
that includes job shadowing,
company tours, analysis
of workplace and language
tasks, collection of audio
and video samples where
permitted.
Features
of our Workplace English
training
- English
immersion approach
- Various
language backgrounds in
one classroom
- All
language skills taught
(i.e. speaking, listening,
reading, writing, grammar,
pronunciation)
- Different
lengths of training (i.e.
from a 10-week intensive
training to a 30-week
program, typically 3
to 4 hours per week)
- Detailed
company needs assessment
and profile conducted
prior to training
- Highly
qualified, trained, reliable,
and professional trainers
- Off-the-shelf
and/or customized lessons
utilized
- Pre-/post-
assessment, records,
and reports provided
Does
your company need Customized
Workplace English?
- Do
you have employees with
limited-English proficiency?
- Do
your supervisors complain
of lost time, errors,
misunderstandings, etc.
due to cultural and language
problems?
- Do
accidents occur due to
employees’ failure
to read or understand
safety directions?
- Do
your managers spend company
time assisting employees
with issues normally
handled outside workplace
parameters?
If
you answer yes to any
of these questions, you
should consider Workplace
English training. For
an evaluation of your
specific needs, pricing
and additional program
information contact Vera Grishkina, Customized Workplace
English Director,
616.459.5151
ext.12 or e-mail at vgrishkina@literacycenterwm.org
Workplace
Literacy
Features
of our Workplace Literacy
training
- Focus
on reading and writing
in the workplace
- Different
lengths of training (i.e.
from a 10-week intensive
training to a 30-week
program, typically 3
to 4 hours per week)
- Pre-/post-
assessment, records,
and reports provided
- Highly
qualified Masters level
trainers
- Pre/post
assessment, records
and transcripts provided
For
pricing and additional
program information contact
Vera Grishkina, Customized
Workplace English Director,
616.459.5151
ext.12 or e-mail at vgrishkina@literacycenterwm.org
Accent
Modification
Improve
your employee’s
ability to pronounce and
speak American English
by at least 50%!
Features
of our Accent Modification
training
- 7
or 13 weeks of training
(1 hour per week) plus
home study (required)
- All
trainers are experienced
speech professionals
- An
initial analysis of employees’ speech
samples
- A
customized learning program
that addresses your staff’s
needs
- Individual
or small group sessions
- Training
materials for in class
and at home study
For
pricing and additional
program information contact
Vera Grishkina, Customized
Workplace English Director,
616.459.5151
ext.12 or e-mail at vgrishkina@literacycenterwm.org
Cross-Cultural Communication in the Workplace
The Customized Workplace English (CWE) Program is dedicated not only to responding to our community’s ESL needs but also to educating companies and organizations on how to understand and work most effectively within the multicultural dynamics of the modern American workplace.
Research shows that the diversity training most companies offer does not adequately prepare managers to work with people from other countries. This is due to the focus of most diversity trainings- the appreciation of individual uniqueness. But today, the greater challenge at your workplace may be cultural difference.
By using an intensive training program, the CWE program actively develops skills that executives, managers, supervisors, human resources personnel, and members of cross-functional teams need to successfully manage a culturally diverse workforce.
TESTIMONIALS
See
below what employers and
trainees are saying about
the program:
"[The Better Communication training] has helped me realize it's my responsibility to learn about other peoples' cultures. I have to be more aware."
“[As a result of the portion of the training on language, culture, or personality] I've learned I have to stop and think twice. I need to take time to probe and ask question.”
“Now I know how important it is to recognize when I'm using phrasal verbs and when it's necessary to speak in formal language. ”
“This training should be shown to all management as well as to those who interact with patients. It has been beneficial and extremely interesting.”
"I can also use what I learned in this training outside of work to communicate with non-native English speakers."
Learn more at act.org/workforce.
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